Restarting a phone and deleting an eSIM are not the same troubleshooting step
Use precise language when following support instructions, and do not turn a routine connection check into an unnecessary removal of the profile.
eSIM setup
Explore Openline stories about eSIM setup, with practical ideas for staying connected wherever you travel.
8 stories to explore
Before buying a Europe eSIM plan, ask these five questions
Compare the plan with your actual route, device and intended use instead of relying on a regional label or an attractive headline.
Keep your work number and travel data choices separate
Treat calls, messages and mobile data as separate setup decisions, then check which combinations your phone and provider actually support.
Buying, installing and starting an eSIM plan are separate questions
Before a trip, identify what your provider means by purchase, installation and activation, and which event starts the plan’s validity.
Installing an eSIM when the instructions are on the same phone
Prepare access to the provider’s supported installation method before you begin, especially when your phone is also holding the confirmation email.
A new country is a good moment to check your travel setup
Revisit the plan details and the intended device settings at a country change, especially when the itinerary no longer matches the original booking.
Your eSIM is installed, but you are not online: check before changing
Separate the presence of an installed profile from the settings and plan conditions needed for a connection, without deleting anything in frustration.
Set up a travel eSIM in a sensible order
Check the device, read the plan instructions and prepare access to the setup information before changing settings on the phone.
LESS ROAMING. MORE ROAMING AROUND.The world is waiting.
Find your destination The world is waiting.
Your connection shouldn’t be.
Find an eSIM for wherever your next story takes you.