Restarting a phone and deleting an eSIM are not the same troubleshooting step
Use precise language when following support instructions, and do not turn a routine connection check into an unnecessary removal of the profile.
Troubleshooting
Explore Openline stories about Troubleshooting, with practical ideas for staying connected wherever you travel.
3 stories to explore
Your eSIM is installed, but you are not online: check before changing
Separate the presence of an installed profile from the settings and plan conditions needed for a connection, without deleting anything in frustration.
Read your phone’s connection status in context
A status label is a starting point for a question, not a complete explanation of the plan, settings or task you are trying to use.
LESS ROAMING. MORE ROAMING AROUND.The world is waiting.
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Your connection shouldn’t be.
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